العربية

Check & claim your product warranty

Comprehensive coverage for your solar system, ensuring long-term protection and peace of mind.

Maintenance

  • Professional services to keep your solar system running efficiently and maximize its lifespan.

  • Skilled maintenance team for regular inspections, cleaning, and swift issue resolution.

Warranty service provider The guarantee for the product and the quality of workmanship is provided by the guaranteeing company, which is the manufacturer or its agent in the Kingdom if it does not exist, and it is subject to the manufacturer’s policies described in the product’s warranty guide or the manufacturer’s website. To obtain warranty and maintenance services, the customer can contact the service provider. Warranty directly to obtain the required service in accordance with laws and regulations.
General provisions of the guarantee
  • The repair time takes a maximum of (14) days for faults covered by the warranty, excluding the period of delivery of spare parts from the manufacturer.
  • The warranty covers free repair or replacement of spare parts in the event of a manufacturing defect. The warranty does not mean replacing the product or returning its value. Malfunctions resulting from:
    • Misusing the product, not adhering to the instructions for use in the product manual, or attempting to assemble and install the product by a non-specialist or unqualified technician.
    • Breakages, strikes, cuts, or exposure of the product to external factors such as liquids, humidity, or high temperature.
    • Repair or maintenance attempts by parties not approved by the guarantee company or the use of parts Spare parts not approved by the Standards and Metrology Authority.
  • The customer has the right to obtain a temporary device or (1) (400) of the value of the product covered by the warranty in the event of a delay in providing a spare part, a delay in maintenance, or in the event of a manufacturing defect in the product.
  • The customer has the right to obtain a replacement item after paying the fair use value or to return the purchase value after deducting the fair use value in the cases stipulated in the provisions for providing maintenance and providing spare parts and the manufacturing quality guarantee issued by the Ministry of Commerce.
  • The exchange takes place within a period of 7 days from the date of purchase.
Terms and conditions
  • To obtain warranty services, please attach the original purchase invoice stamped by us.
  • The warranty is valid from the date of purchase of the product.
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